Complaints Procedure

Introduction
Governors at Thomas Jones are committed to ensuring the best quality education is afforded to all pupils. They recognise however that occasions may arise where a person or persons with a legitimate interest in the school but not being employed at the school wish to make a complaint. Governors are determined that any complaint against their decisions or actions shall be dealt with fairly, effectively and in an expedient fashion.
 
To this end, they have adopted the principles and procedures set out here